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Privacy Policy

Last updated: 4 June 2026

EliteHub UK ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect personal data when you shop at our UK online store, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Data controller: EliteHub UK. Registered address: Unit 742, Westfield London Shopping Centre, Ariel Way, Shepherd's Bush, London W12 7GF, United Kingdom.

Our customer service team is based at Westfield London, London.

Information we collect

We may collect:

  • Identity and contact details (name, email, phone, delivery address)
  • Order and payment information (we do not store full card numbers on our servers)
  • Account and marketing preferences if you subscribe to emails
  • Technical data (IP address, browser type, cookies) when you use our website
  • Communications you send to customer support

How we use your data

We use personal data to:

  • Process and deliver your orders within the UK and internationally
  • Provide customer support and handle returns or refunds
  • Send order updates and, if you opt in, marketing emails
  • Improve our website, prevent fraud, and meet legal obligations

Legal bases

We process data on the basis of contract (fulfilling your order), legitimate interests (running and improving our store), consent (marketing where required), and legal obligation (tax and record-keeping).

Sharing your data

We share data only with trusted service providers such as payment processors, delivery couriers, email platforms, and hosting providers — solely to operate our business. We do not sell your personal information.

We may disclose information if required by UK law, court order, or regulatory authority.

Retention

We keep order records for up to 7 years for accounting and legal purposes. Marketing data is kept until you unsubscribe or ask us to delete it.

Your rights

Under UK data protection law you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

International transfers

Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place as required by UK law.

Contact

For questions about these terms, contact us at support@elitehubuk.com, call +44 (0)20 3936 0820, or write to: Unit 742, Westfield London Shopping Centre, Ariel Way, Shepherd's Bush, London W12 7GF, United Kingdom.