Refund & Returns Policy

90-day returns

You may return eligible products within 90 days of delivery if they are unused, in original packaging, and in resalable condition.

Items that are personalised, hygiene-sealed once opened, or clearly marked as non-returnable are excluded unless faulty.

Faulty or incorrect items

If your item is faulty, damaged in transit, or not what you ordered, contact us within 30 days of delivery. We will arrange a replacement, repair, or full refund including reasonable return postage where applicable.

Your statutory rights are not affected by this policy.

How to start a return

Email us at support@elitehubuk.com with:

• Your order number and full name
• Reason for return and photos if the item is damaged
• Whether you prefer a refund or exchange

Return postage

For change-of-mind returns within 90 days, you are responsible for return postage unless we state otherwise at the time of purchase.

Faulty or incorrect items: we will provide a prepaid label or reimburse reasonable UK return costs when agreed in advance.

Refunds

Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.

Delivery charges are refunded only where the entire order is returned due to our error or a fault.

Cancellations

If your order has not yet been dispatched, contact us as soon as possible to request cancellation. If it has already shipped, you may return it under this policy after delivery.

Contact

For questions about these terms, contact us at support@elitehubuk.com, call +44 (0)20 3936 0820, or write to: Unit 742, Westfield London Shopping Centre, Ariel Way, Shepherd's Bush, London W12 7GF, United Kingdom.